|
| |
| |
| |
| |
| |
| |
Login |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| FSA
Employee FAQ's
FSA Spanish Brochures FSA Portuguese Brochures |
Employee
Services
Flexible Spending Account Debit Card
Your employer offers you the ease and convenience of a debit card to access your pre-tax benefit accounts. With the Cornerstone Benefits Card, you can pay for eligible products and services at any qualifying location where MasterCard® or Visa® is accepted, including hospitals, physician offices, dental offices, vision service locations, and pharmacies (retail and online). Allowing you to use the card at the point of sale means you don’t have to pay money out-of-pocket, complete a claim form or wait for a reimbursement.
FAQ's
- Do I choose debit or credit at the credit card terminal when I use my card?
- How can I use my card if I receive a bill from at provider at home?
- What if the doctor’s office doesn’t take credit cards?
- Do I still need to keep my receipts?
- What should I do if I accidentally use the card for an ineligible expense?
- How do I know how much money is in my account?
- Can I order additional cards for my family?
- What do I do if my card is lost or stolen?
- What do I do with my card once I have used all of my available funds?
1. Do I choose debit or credit at the credit card terminal when I use my card?
The Cornerstone Benefits Card is a signature-based card and should be swiped as a credit card at the terminal. There is no PIN number associated with the card.
2. How can I
use my card if I receive a bill from at provider at home?
Simply write your card number in the space provided on the bill and send
it back to the provider, or give the number to the provider over the phone.
3. What if the
doctor’s office doesn’t take credit cards?
In these instances, cardholders will have to pay with cash or check and
submit a manual claim. However, Cornerstone research indicates that over
80% of all eligible transactions are electronic.
4. Do I still
need to keep my receipts?
Yes. Although you are not required to complete claim forms, additional
documentation may be requested in some cases in order to confirm the eligibility
of some debit card purchases.
5. What should
I do if I accidentally use the card for an ineligible expense?
If this occurs, you will receive a notice from your benefits administrator
asking you to reimburse the account for the ineligible amount.
6. How do I
know how much money is in my account?
Cardholders can find out their current account balance anytime online
by logging in
to their account. From here, you can also access your transaction history
and what
to do if your card is lost or stolen. If you are unsure how to login to
your account,
call us at 1-800-720-4460.
7. Can I order
additional cards for my family?
Yes. You can order an extra debit card for your spouse or other eligible
dependents through the customer service center. Each additional card will
be issued in your dependent’s name.
8. What do I
do if my card is lost or stolen?
Lost or stolen cards must be reported to your employer or benefits administrator.
You can do this online through our website or by calling our customer
service center at 1-800-720-4460. A replacement card will be ordered when
you report your card lost or stolen.
9. What do I
do with my card once I have used all of my
available funds?
Your debit card is good for up to three years. Keep the card after you
have used all of your available funds since you’ll be able to use
the card again next year when you re-enroll in the plan.
